Introduction

Skyvocal (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our wholesale VoIP termination services. By using our services, you consent to the practices described in this policy.

We comply with applicable data protection laws and industry standards for telecommunications providers.

Information We Collect

Personal Information:
Name, email address, phone number, and company name; billing information including credit card details, tax IDs, and business addresses; account login credentials; IP addresses and device information.

Technical Information:
Call detail records for termination services; usage data and traffic patterns; log files and analytics data; cookies and tracking technologies.

Communications:
Customer support calls and emails which may be recorded for quality assurance; correspondence related to service delivery.

How We Collect Information

Directly from you when you fill out forms, contact us at info@skyvocal.com, or sign up for services. Automatically through cookies, server logs, and analytics tools. From third parties including payment processors, partners, and service providers. From public records such as business registrations and regulatory databases.

How We Use Your Information

We use your information to provide, operate, and maintain our wholesale VoIP termination services; process transactions and send related information; manage your account and provide customer support at info@skyvocal.com; monitor call quality and network performance; detect and prevent fraud, abuse, or illegal activity including robocalling; comply with legal obligations and regulatory requirements; improve our website and services; communicate updates, promotions, and service changes.

Legal Basis for Processing

If you are in the European Economic Area, our legal basis for collecting and using your information depends on the data and context. This includes contract performance to fulfill our service agreements; legitimate interests to improve services, prevent fraud, and ensure network security; legal compliance to meet regulatory obligations; and consent where you have given explicit permission.

Sharing Your Information

We do not sell your personal information. We may share information with service providers including payment processors, cloud infrastructure providers, and analytics partners who assist in delivering our services; telecom partners including underlying carriers and termination partners to route your voice traffic; legal authorities when required by law, subpoena, or regulatory request; and in connection with business transfers such as mergers, acquisitions, or asset sales.

All third parties are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement industry-standard security measures to protect your information including encryption of sensitive data in transit and at rest; firewalls and intrusion detection systems; access controls and authentication protocols; regular security assessments and monitoring; and compliance with telecommunications security standards.

However, no method of transmission over the Internet is completely secure. We strive to protect your information but cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide you with services; comply with legal obligations including tax and regulatory record-keeping; resolve disputes; and enforce our agreements.

Call detail records and billing information may be retained for up to seven years as required by law.

Your Rights

Depending on your jurisdiction, you may have the right to access your personal data; correct inaccurate or incomplete information; request deletion of your data subject to legal exceptions; limit how we use your data; receive your data in a structured format; object to certain processing activities; and opt out of marketing communications.

To exercise these rights, contact us at privacy@skyvocal.com or info@skyvocal.com.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience; analyze site traffic and usage patterns; remember your preferences; and support security measures.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Children’s Privacy

Our services are not directed to individuals under eighteen. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately at info@skyvocal.com.

International Data Transfers

As a global VoIP provider, your information may be transferred to and processed in countries outside your residence. We implement appropriate safeguards, including standard contractual clauses, to ensure your information remains protected.

California Privacy Rights

California residents have additional rights including the right to know what personal information we collect; the right to delete personal information; the right to opt out of sales, though we do not sell data; and the right to non-discrimination for exercising rights.

To exercise California rights, email privacy@skyvocal.com or info@skyvocal.com.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or your data:

Email: info@skyvocal.com
Phone: +1-800-805-5269